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Chuck Cox: How To Recover and Take Care of Your Customers

May 14, 2021

Chuck Cox CEO of Northern Jet Management, has had a passion for aviation since his youth, and today he has clocked up over 25 years of aviation and travel industry experience. He founded the aviation consulting firm of Cox & Vogel in 1977 with business partner Greg Vogel. In 2008, he was named a board member of the National Air Transportation Association (NATA). Mr. Cox is also a member of the World Presidents Organization. Mr. Cox is a Certified Travel Consultant (CTC) and completed studies at Embry Riddle Aeronautical University, located in Daytona Beach, FL.

 

Chuck joins me on the podcast to share the importance of taking the time to search for creative ideas and how the entrepreneurial spirit can come to the fore when you see a problem that needs to be fixed, or a gap in the market. He discusses his passion for providing exemplary customer service and why it can make or break a company. Chuck also discusses his philosophy on how to act with grace when the unexpected happens or things go wrong.

 

"If you want something, you’ve got to go get it — sometimes you have to convince people that you're the person to do this.” - Chuck Cox

 

“It's all about the recovery, taking care of the customer, and doing as quickly as possible. And they understand that, and they appreciate it a lot.” - Chuck Cox

 

“All our decisions in the company are made for the customer. Our vision is to create smiles by enhancing lives. You think about that. If you let that enter into every decision you make, you'll keep these customers for a long, long time.” - Chuck Cox

 

 This week on The Wow Factor:

  • How Chuck moved from washing airplanes to selling airplanes at the beginning of his career
  • The journey from Cox and Vogel to moving into the full-service management side at Northern Jet Management
  • Why Chuck is such a stickler for good customer service why he feels it has made Northern Jet Management the success it is today
  • What Northern jet management does differently from others in the aviation industry
  • The changes that Chuck has spearheaded to stay safe and relevant during the COVID-19 pandemic
  • How Chuck has developed as a leader throughout his career

 

Chuck Cox’s Words of Wisdom:

Every day, you’ve got to get up and you got to go to work, and you’ve got to make it up. Then once you're there, things are going to happen every day, it's not going to go the way you want it or the way you plan it every day. Sometimes you just simply make it up.

 

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