Apr 15, 2020
On today’s episode of The Wow Factor, we're joined by Denny Fitzpatrick, the General Manager of the Willows Lodge Hotel. Denny has dedicated his life to transforming the hotel industry by working with some of the world’s top hospitality companies. Throughout his career he's inspired his teams to embrace accountability and provide world-class customer service. Prior to his work at the Willows Lodge, he was General Manager at Hotel 1000, a premier luxury resort. At Hotel 1000 he and his team received many accolades on a variety of Best Hotel lists, as well as the #1 Trip Advisor ranking in Seattle.
In this episode, you’ll hear Denny talk about the hospitality industry, why giving love and attention to employees creates tremendous positive change, his “Five I’s”, and how he is overcoming health challenges with bravery and grace.
Highlights:
- Denny’s fathers impact, integrity and reputation
- Pivoting after a failed dream
- The power of handwritten notes
- “We long for connection and attention”
- Progress towards healing
- Focusing deeply on your employees and empowering them
- Handling business during the Great Recession
- Encouraging teamwork in the workplace
- “The Five I’s”
- Overcoming Parkinson’s and facing the struggle with bravery
Key Takeaway: Inspect what you expect. Model what you want others to be.
Willows Way Five I's
- I will remove my defensiveness
- I will celebrate other success more then my own
- I will remove the pointing of my finger
- I will bring solutions to the problems more than talking or complaining about them
- I will focus more on "WE" than "ME"
The WOW Factor
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Denny Fitzpatrick
Website: https://www.willowslodge.com/
LinkedIn: https://www.linkedin.com/in/denny-fitzpatrick-512521b/
Instagram: @willowslodgewa
Facebook: https://www.facebook.com/WillowsLodge/